Registration

Connect with Cresus Casino

We’re here to help—fast, friendly, and clear. Use the option that suits you best below.

Talk to Us

Live Chat (fastest)
For account access, KYC guidance, payments and payouts, game questions, limits, or self-exclusion. Available 24/7 from the site’s Help/Support icon.

We aim to reply within 24 hours (often sooner).

Help Center
Step-by-step articles on verification, withdrawals, limits, and bonuses. Open it from the site footer or the Help icon.

What to Include (for a quicker resolution)

  • Your full name and registered email

  • Brief description of the issue (what you tried, what you expected, what happened)

  • Relevant screenshots or error messages

  • For payments: method used, amount, date/time, and reference/transaction ID

  • Never send full card numbers or passwords—only the last 4 digits when requested

Verification (KYC) Tips

  • Have a photo ID ready (passport, national ID, or driver’s licence)

  • Provide a recent proof of address (utility bill or bank statement, typically ≤ 3 months)

  • If asked for a selfie or liveness check, ensure good lighting and no document glare

  • Upload images in full (all corners visible); avoid heavy cropping or filters

We may request extra documents (e.g., source-of-funds) for your safety and to comply with laws. We’ll tell you exactly what is needed and how to submit it securely.

Payments & Payouts

  • Use payment methods in your own name; third-party funding isn’t allowed

  • Withdrawals typically return to the original funding method

  • If a payout looks delayed, contact us with the transaction ID so we can trace it

Responsible Gaming Support

  • Ask us to set deposit/loss/session limits, take a cooling-off break, or start self-exclusion

  • We’ll share confidential, independent help resources for your region upon request

Business, Press, and Partnerships

Privacy & Data Requests

To exercise your privacy rights (access, deletion, etc.) or ask about data handling, write to [email protected]. We’ll guide you through a quick identity check and respond within the legal timeframe.

Security Promise

  • We never ask for your password or full card number

  • Enable device security (PIN/biometrics) and keep your login private

  • Report suspicious emails or messages to [email protected]

Accessibility & Languages

Support is available in multiple languages. Tell us your preferred language and any accessibility needs—we’ll adapt our communication accordingly.