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Responsible Gaming at Cresus Casino

Last updated: 04 September 2025

Our Commitment

Cresus Casino is built for entertainment, not pressure. We’re committed to helping every player stay in control through clear information, practical tools, early-warning safeguards, and rapid access to independent help. If gambling stops being fun, we want you to pause, reset, and—if needed—get professional support.

Core Principles

  • Player wellbeing first: fun, fair, and sustainable play.

  • 18+ only: we verify age and take a zero-tolerance stance on underage play.

  • Informed choice: transparent odds, rules, and tooltips before you bet.

  • Early intervention: we look for risk patterns and reach out respectfully.

  • Privacy & dignity: support without stigma; your data is protected and handled lawfully.

  • Shared responsibility: we provide tools and guidance; you choose how to use them.

Are You Still in Control?

Ask yourself:

  • Do you spend more time or money than planned?

  • Do you chase losses or gamble to escape stress?

  • Has gambling affected work, studies, relationships, or sleep?

  • Do you hide your gambling from others?

If you answered “yes” to any, consider taking a break and using the tools below. If you answered “yes” to several, we strongly encourage you to reach out to an independent support service.

Player Tools You Can Use Today

1) Account Limits (set before you play or anytime)

  • Deposit limits: daily, weekly, and monthly caps.

  • Loss limits: stop after a chosen total net loss in a period.

  • Wager limits: set a ceiling on total stakes.

  • Session time limits: choose a maximum duration per session.

How to set limits: Account → Responsible Gaming → Limits → pick limit type → select period and amount → confirm.
Lowering limits applies immediately; raising limits only after a cooling-off period.

2) Reality Checks & Session Timers

  • On-screen reminders show your time spent and net results at regular intervals.

  • You can pause or end your session from the reminder.

3) Time-Out (Cooling-Off)

  • Lock your account for a short period (e.g., 24 hours, 7 days, 30 days).
    During a time-out, you cannot deposit or play; marketing is paused.

4) Self-Exclusion

  • Exclude yourself for a longer period (e.g., 6 months, 1 year, or indefinitely).

  • We block logins, deposits, and gameplay; marketing communications stop.

  • Self-exclusion cannot be lifted early. At the end of the period, reactivation (if available in your jurisdiction) requires a formal request and a cooling-off step.

How to request self-exclusion: Account → Responsible Gaming → Self-Exclusion → choose duration → confirm. If you cannot access your account, contact Support and include your full name, registered email, and date of birth.

5) Product & Payment Controls

  • You can opt out of selected game types.

  • We encourage you to use only payment methods in your own name. Third-party funding is not allowed.

What We Do Proactively

Age & Identity Verification (18+)

We verify age and identity and may request proof of address. Attempts to create accounts for minors are blocked and reported where required.

Monitoring & Safer-Play Signals

We monitor for markers of harm (e.g., rapid increases in deposits, chasing losses, frequent late-night sessions, multiple payment methods, short play with frequent withdrawals). Where we see risk, we may:

  • Send in-product nudges or reality checks,

  • Offer or apply limits,

  • Recommend time-outs/self-exclusion,

  • Request affordability information where required by law or policy,

  • Suspend activity while we review concerns.

Affordability & Source-of-Funds

When play patterns suggest elevated risk—or when laws require it—we may request information that helps assess affordability and protect you from harm. We try to keep such reviews respectful and proportionate.

Protecting Minors & Your Household

  • Keep devices locked and your password private.

  • Do not save card details on shared devices.

  • Consider parental controls or content filters on devices used by children.

  • Never allow anyone under the legal gambling age to use your account.

Independent Help & Resources

We encourage you to speak with professionals if gambling is affecting your life. The following well-known services (by region) provide confidential, non-judgmental support:

  • United Kingdom: GamCare, BeGambleAware

  • EU & International: Gamblers Anonymous, Gam-Anon (for friends/family)

  • Canada: ConnexOntario (ON), Gambling Help Services (provincial)

  • Global directories: Your national health service or local gambling support line

Visit our Help/Support section for localized links relevant to your country. If you’re in immediate distress, contact local emergency services.

Marketing Preferences

  • We do not send marketing during time-out or self-exclusion.

  • You can opt out of marketing at any time in Account → Preferences or via the unsubscribe link in emails.

  • Transactional messages (e.g., security, KYC, withdrawals) will still be sent where necessary.

Fair Play & Game Information

  • We publish game rules, paytables, and RTP where applicable.

  • Randomness is provided by certified RNGs in accordance with the requirements of the jurisdictions where we operate.

  • If something doesn’t look right, contact Support—don’t keep playing while worried.

Friends & Family: How You Can Help

If someone you care about might be struggling:

  • Start with a calm, non-judgmental conversation.

  • Encourage use of limits, time-outs, or self-exclusion.

  • Consider support for yourself through family-focused services (e.g., Gam-Anon).

  • If finances are shared, review card/account controls and consider spending alerts.

Contact Us

  • Responsible Gaming Team: via live chat or the Help Center

  • Email: [support@…] (replace with your address)

  • If you request a self-exclusion via email, include your full name, registered email, and date of birth so we can locate your account quickly.

Legal & Policy Notes

  • Responsible Gaming measures may vary by jurisdiction. When laws or licensing conditions require stronger measures, those rules take precedence.

  • We may update this page to reflect regulatory changes or improved safeguards. The “Last updated” date will always show the current version.

Quick Checklist (Save This)

  • Set deposit/loss/session limits before you start.

  • Use reality checks to keep time visible.

  • Take a cooling-off break if you feel pressure.

  • Choose self-exclusion if gambling is causing harm.

  • Reach out to independent support—you don’t have to handle this alone.

Stay in control, play for fun, and let us know how we can help.