Terms & Conditions
Last updated: 04 September 2025
1) Introduction
These Terms & Conditions (“Terms”) govern your access to and use of the websites, mobile site, applications, games, and related services offered by Cresus Casino (“Cresus”, “we”, “us”, “our”). By creating an account or using the Services, you confirm that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, Cookie Policy, Responsible Gaming policy, and any promotion-specific terms (together, the “Agreement”).
If you do not agree, do not use the Services.
2) Who We Are
The Services are operated by [Legal Entity Name], registered at [Address, City, Country]. Contact: [support@…]. Where applicable, licensing and regulatory information for your jurisdiction is displayed on our website. If the Services are provided under a license held by an affiliate or partner, that entity will be identified in the footer/legal section of the site.
3) Definitions
Account: your registered player account at Cresus.
Services: any products or functionality we provide (e.g., games, wallet, promotions, support).
Games: casino games supplied by us or third-party studios/aggregators.
Bonus: any promotional credit, free spins, cashback, or similar offer subject to separate terms.
KYC/AML: identity verification, affordability, and anti-money laundering checks required by law or policy.
You/Player: the natural person using the Services.
4) Eligibility & Restricted Access
4.1 You must be at least 18 years old (or older if your jurisdiction sets a higher age) and legally permitted to use the Services.
4.2 Access is not allowed from jurisdictions where online gambling is illegal or where we do not offer services. We may block or restrict access by IP, payment method, or geolocation.
4.3 You confirm you are acting on your own behalf, not on behalf of any other person or company. Accounts are personal and non-transferable.
5) Account Registration
5.1 You agree to provide accurate and complete information and to keep it updated (name, date of birth, address, email/phone).
5.2 We may require verification before deposits, play, or withdrawals. Verification can include government ID, proof of address, payment ownership, liveness/face match, and, in some cases, source of funds/wealth.
5.3 We may refuse, suspend, or close an account if information is false, incomplete, or if we have reasonable grounds to suspect misuse, fraud, or legal breach.
5.4 One account per person/household/device unless we explicitly approve otherwise.
6) Security & Your Responsibilities
6.1 Keep login details confidential. You are responsible for activity on your Account unless we fail to apply reasonable security measures.
6.2 Notify us immediately if you suspect unauthorized access or security issues.
6.3 We may require multi-factor authentication or other safeguards.
7) Responsible Gaming
7.1 The Services are for entertainment only. We offer tools such as deposit/loss/session limits, reality checks, cooling-off periods, and self-exclusion.
7.2 If you self-exclude, we will block access for the selected period and stop marketing. Self-exclusion cannot be lifted early.
7.3 If gambling is causing harm, please use our tools and seek help from independent support organizations listed on our Responsible Gaming page.
8) Prohibited Conduct
You must not:
(a) use third-party or business payment methods;
(b) allow anyone else to use your Account;
(c) use VPNs/proxies to evade blocks, location, or self-exclusion;
(d) engage in fraud, money laundering, bonus abuse, chip dumping, collusion, or any irregular play;
(e) interfere with software, attempt reverse engineering, or disrupt Services;
(f) post unlawful, defamatory, or infringing content;
(g) breach game-specific or promotion-specific rules.
9) Deposits, Wallet & Withdrawals
9.1 Your name only. Payment instruments must be in your own name. We may request proof of ownership.
9.2 Deposits: credited when confirmed by the payment provider. Some methods may be unavailable in your location.
9.3 Withdrawals: usually returned to the original funding method where feasible. We may adjust the method to meet security, AML, or card scheme requirements.
9.4 Verification: we may request KYC/AML documents at any time; withdrawal processing will begin or continue after satisfactory checks.
9.5 Processing times: shown in Help/Payments; delays may occur due to verification, bank/provider schedules, public holidays, or force majeure.
9.6 Fees & limits: minimum/maximum amounts and any fees (if applicable) are shown on the Payments page and may vary by method and jurisdiction.
9.7 Chargebacks: unauthorized chargebacks may result in account suspension, debt recovery, and reporting to relevant agencies.
10) Bonuses & Promotions
10.1 Bonus offers are optional and governed by the specific terms displayed on the Promotions page (e.g., eligibility, minimum deposit, expiry, game contribution, maximum bet during wagering).
10.2 Wagering requirements may apply before bonus funds/derived winnings become withdrawable. Games can contribute at different rates; some titles may be excluded.
10.3 We may void or withhold a bonus (and any winnings derived from it) for bonus abuse or irregular play, including but not limited to minimal-risk betting, hedging across games, collusion, or exceeding the maximum bet during wagering.
10.4 If terms are unclear, contact Support before opting in.
11) Game Rules, RNG & Results
11.1 Game rules, paytables, and RTP information (where applicable) are available within each game or on our site.
11.2 Game outcomes are produced by certified random number generators (RNGs) where relevant.
11.3 In case of disconnection, the outcome recorded on our servers prevails. If a game malfunctions, all bets and payouts affected by the malfunction are void and the stake may be refunded.
12) AML, Sanctions & Compliance
12.1 We conduct KYC/AML screening, including checks against sanctions and PEP lists and adverse media. Where legally required, we file reports with competent authorities.
12.2 We may request source of funds/wealth for higher-risk activity or large transactions.
12.3 We may suspend, restrict, or close accounts and withhold transactions if we have reasonable grounds to suspect unlawful activity or if required by law. We may be prohibited from informing you about certain actions (no “tipping-off”).
13) Dormant & Closed Accounts
13.1 An account may become dormant after a period of inactivity stated on our site. We may charge a reasonable monthly maintenance fee up to the limits allowed by law; fees never exceed your available real-money balance.
13.2 We may close accounts that remain dormant for an extended period after reasonable notice, subject to applicable laws.
13.3 You may request account closure at any time via Support. Self-exclusion is handled under Section 7.
14) Intellectual Property
All content and materials (including logos, trademarks, software, game titles, text, graphics, and media) are owned by us or licensed to us. You receive a personal, non-exclusive, non-transferable, revocable right to use the Services for entertainment. Any other use is prohibited without our prior written consent.
15) Third-Party Providers
Games and certain features are provided by third parties under contract. Their terms may apply in addition to these Terms. We are not responsible for third-party websites or services you access via external links; use them at your own risk.
16) Errors, Interruptions & Changes
16.1 We strive for accuracy but occasional typographical, pricing, or display errors may occur. We may correct errors and void affected bets/bonuses where appropriate.
16.2 We may suspend the Services for maintenance, updates, security, or force majeure.
16.3 We may modify Games, features, or promotions at any time to improve quality, meet legal obligations, or for business reasons.
17) Complaints & Dispute Resolution
17.1 Contact Support first (live chat or [support@…]) with your Account ID, date/time, and a clear description of the issue.
17.2 We aim to acknowledge complaints promptly and provide a reasoned response within a reasonable timeframe.
17.3 If you remain unsatisfied and your jurisdiction provides for an alternative dispute resolution (ADR) body or regulator, we will provide instructions on how to escalate.
17.4 Nothing in this section limits your statutory rights.
18) Liability & Indemnity
18.1 The Services are provided on an “as is” and “as available” basis, without warranties that they will be uninterrupted or error-free.
18.2 To the maximum extent permitted by law, we are not liable for indirect, incidental, special, or consequential losses; loss of data, profits, goodwill; or failures caused by telecoms/providers, devices, or force majeure.
18.3 Our total aggregate liability for direct losses arising from your use of the Services will not exceed the greater of: (a) the amount you deposited in the three (3) months preceding the event; or (b) [€ / $ amount—insert if desired], unless mandatory law states otherwise.
18.4 You agree to indemnify us against claims or liabilities arising from your breach of these Terms or unlawful use of the Services.
19) Privacy & Cookies
Your personal data is processed in accordance with our Privacy Policy and Cookie Policy (see site footer). These documents explain what data we collect, why, how long we keep it, your rights, and how to exercise them.
20) Suspension & Termination
We may suspend or terminate your Account (and void bets/bonuses) if we reasonably believe you have breached these Terms, engaged in prohibited conduct, or where required by law/regulator. Any remaining real-money balance will be handled in line with legal obligations and Section 9.
21) Assignment
We may assign or transfer our rights and obligations under these Terms to an affiliate or a successor in interest in connection with a corporate transaction. You may not assign your rights or obligations without our prior written consent.
22) Force Majeure
We are not responsible for failure or delay caused by events beyond our reasonable control, including but not limited to network outages, denial-of-service attacks, acts of God, war, regulatory actions, or strikes.
23) Changes to These Terms
We may update these Terms from time to time. The latest version will be posted on the website with the “Last updated” date. Where required, we will notify you (e.g., via email or in-product notice). Continued use after changes take effect constitutes acceptance of the updated Terms.
24) Governing Law & Jurisdiction
These Terms are governed by the laws of [Governing Law Country], without regard to conflict-of-law principles. The courts of [Venue/City, Country] shall have non-exclusive jurisdiction, unless mandatory local law provides otherwise. Consumer protection rules in your country of residence may grant you additional rights.
25) Language
These Terms are drafted in English. Translations (if provided) are for convenience only; the English version prevails in case of conflict.